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Special Transit's Paratransit Program

Frequently Asked Questions

What does paratransit mean?
Routes are developed daily based on the riders’ travel destinations. Service is door-through-door. Our courteous, experienced drivers will come to your door to escort you safely to the bus. Upon request, they will come inside to assist you out the door. When you arrive at your destination, the driver will again escort you inside to your final destination. Trips are grouped together to maximize efficiency and the driver may pick up and drop off other passengers during your trip

How do I become a rider?
Becoming a rider is simple. Just call our Scheduling Department at 303-447-9636. After providing some basic identifying information, you may request a ride. Tell the scheduler where you want to go, what time you need to be there and what time you want to be picked up. At the time you schedule your ride, you will be given a 30-minute window of time during which the driver may arrive. For example, if you have requested that you arrive at your destination at 10:00 a.m., you will be told the driver may arrive anytime between 9:15 a.m. and 9:45 a.m. On the return trip, you will be picked up within 15 minutes of your requested return time.

Once you have registered as a rider, you may also reserve your trips online at www.specialtransit.org.

How much does it cost?
Fares are $2 for a one-way trip within most communities; $1.25 in rural communities and $4 one-way between communities. Reduced-fare and no-fare options are available.

Where is service available?
Special Transit provides service in Boulder, Longmont, Niwot, Louisville, Lafayette, Erie, Lyons, Nederland, Estes Park, Brighton, and the Tri-Valley towns in rural Adams/Arapahoe counties. In larger communities, you can get a ride Monday through Friday from 7:30 a.m. to 5:00 p.m. Days and times vary in smaller communities and for regional service. Limited weekend service is available in Boulder and Longmont. The scheduler can tell you exact days and times of service.

You may print out the New Rider Information Guide for more detailed information. Adobe Acrobat Reader is available here.

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Boulder, CO 80301
303 447-2848 - for TTY, call 711

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